D20 Waterproof Drybag Saddle Bag System

Return Policy

We accept returns or exchanges within 30 days from the ship date of your order. To begin your return, please contact British Customs Customer Service: 

Items not returned in their original packaging or items that show signs of use will be subject to a re-stocking fee of 15% of the original purchase price. In addition, the cost of the return shipping label will be deducted from your return amount. If an item is unsellable condition, your return may be rejected. All returns are subject to approval once received by British Customs.

Please note: Refunds do not include any shipping costs paid on your original order (if applicable)

Some made-to-order or special order goods are exempt from the standard Return Policy. Wheels, tires, shocks, chemicals, speedometers, tachometers, and gift cards cannot be returned. 

To complete your return, we require a receipt or proof of purchase.

International Returns

International customers are responsible for return shipping. Please send your return package to:

British Customs
c/o Returns Department
18426 South Broadway
Gardena, CA 90248
USA

Be sure to include your packing slip, or if you no longer have your packing slip, please leave a note with your name, email address attached to your order, and order reference number.

For international returns, we recommend that you keep your return tracking information until your refund has been issued.

Partial refunds (if applicable)

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery (subject to approval)

Exchanges

If you wish to return your order and exchange for another item, simply select Exchange as your refund method. Once the item is received you will be contacted by our customer service department to identify the item you wish to purchase instead. No re-stocking fee will apply if the item is unused in the same condition that you received it and in the original packaging.

Store Credit

If you wish to return your order for store credit, simply select Store Credit as your refund method. Once the item is received you will be issued a store credit in the form of a Gift Card emailed to you.

Refunds (if applicable)

Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
-If you haven’t received a refund yet, first check your bank account again.
-Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@british-customs.com.

Sale items (if applicable)

Sales items are eligible for return if all above requirements are met. Any refunds granted will be for the purchase price. Final Sale items are not eligible for return in any circumstance.

Shipping

To return your product, you should mail your product to: 18426 South Broadway, Gardena, California, US 90248

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We understand that when you make an order, you want your gear as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast.  

In Stock Items will ship same or next business day.  The earlier in the day the order is placed, the better the chance it will ship that day.  

A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping.  For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.

Most orders will be shipped FedEx, however we do utilize USPS as well. 

Shipping Changes

Shipping changes after the order is shipped, such as intercepts, address change, and will call pick-up may be subject to a $10 Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit).  

International Shipping

British Customs is not responsible for any duties, fee, or customs associated with any local state or province. 

Order Cancellation

See our Return Policy for details on order modifications / cancellations.

WARNING: This product can expose you to chemicals including petroleum products that contain chemicals known to the state of california to cause cancer and/or birth defects or other reproductive harm. For more info visit: https://www.p65warnings.ca.gov/fact-sheets/motor-vehicle-parts