British Customs Limited Warranty
British Customs warrants to the original retail purchaser that for a period of one year from the date of retail purchase, they will repair or replace, at their option, any product which is defective in material or workmanship.
HOW TO FILE A REQUEST FOR A WARRANTY
Please send us an email with the order number, details regarding the warranty issue, and detailed images, and a member of the British Customs staff will get back to you within 1 -2 business days.
WHAT IS COVERED
Replacement parts and labor are covered. Return ground transportation charges to the Consumer for repaired products are covered. REPAIR OR REPLACEMENT AS PROVIDED IN THIS WARRANTY IS YOUR EXCLUSIVE REMEDY.
WHAT IS NOT COVERED
British Customs does not warrant any product which is damaged from abuse, lack of maintenance, or is not used for its intended purpose. Normal wear and tear are excluded. This Limited Warranty does not cover or apply to any loss or damage to the motorcycle or other items which may have been caused by the defective product and does not apply to personal injury, repair, or other incidental costs caused by the defective product. Transportation charges to British Customs for a defective product are not covered. Sales outside of the United States and any other expenses are not covered. CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES, OR INCIDENTAL EXPENSES, INCLUDING DAMAGE TO PROPERTY, ARE NOT COVERED. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
At the option of British Customs, your returned product will be repaired to our current design standard or replaced at our cost with either an identical product or our most equivalent current product and returned with transportation charges prepaid via regular surface transportation to any location in the continental US. THIS IS THE ONLY EXPRESS WARRANTY GIVEN WITH RESPECT TO YOUR PRODUCT. ALL OTHER EXPRESS WARRANTIES, GUARANTEES (EXCEPT WRITTEN “SATISFACTION GUARANTEE“), OR STATEMENTS REGARDING THE PRODUCT ARE HEREBY DEEMED NULL AND VOID AND OF NO EFFECT.
DISCLAIMER OF OTHER WARRANTIES
ANY IMPLIED WARRANTY WHETHER OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE, ON THIS PRODUCT, IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY WILL LAST, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.
ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM DATE OF RETAIL PURCHASE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. To the extent any provision of this warranty is prohibited by federal, state, or municipal law and cannot be preempted, it shall not be applicable. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
PRODUCT REPAIR OR SERVICE.
WARRANTY PRODUCTS REQUIRING REPAIR OR SERVICE REQUIRE A RETURN AUTHORIZATION NUMBER (RMA). An RMA number is mandatory for the administration of a warranty. After obtaining a return authorization number (RMA), return with transportation charges prepaid to British Customs Service Center at 18426 South Broadway, Gardena, CA 90248. Write your RETURN AUTHORIZATION NUMBER (RMA) next to the shipping label on the outside of the box and include your name, return address, description of the problem, phone number, and proof of purchase. Return shipments via UPS or FedEx are strongly recommended, and the product should be properly packaged in the original carton. Damage caused by return shipment are the responsibility of the sender. Returns without the RMA plainly marked will be refused. COD returns will be refused. Refused products will cause you additional charges and delays. Products must be received before the warranty is started.