British Customs Advisor: Motorcycle Expertise

Why work at British Customs?

British Customs is at the vanguard of the custom motorcycle scene. While firmly rooted in the parts/accessories business, our brand mission is to facilitate the customization of Triumph motorcycles with bolt on upgrades that transform the performance, ergonomics, and aesthetics of the motorcycle to suit the desires of the riders. We communicate this message through robust content marketing and a strong social media presence (See for yourself on Instagram: @british_customs). We produce high quality visual content throughout the year and often feature employees in our branded content. Joining British Customs is not like any other job. Here you will be surrounded by motorcycle enthusiasts and entrepreneurs that thrive on innovations of all kinds; product development, e-commerce, digital marketing, and supply chain management. We operate in a startup environment with everyone’s voice heard on a range of topics. Join us and see where you can make a difference.

Customer Service Lead Position:

The British Customs Advisor will be tasked with daily customer communications via Phone, Email, CRM software and minor product merchandising. This individual will be on the front lines of customer/client communications with goals of making each interaction a memorable experience. They will be comfortable managing multiple customers at a time, and prepared to accommodate requests in a timely manner. A passion for motorcycles and working knowledge of the customization process is desirable.

Requirements:

5+ years experience in Customer Service and/or Inside Sales
Ability to commute Monday-Friday to Gardena, CA
Driven to complete tasks on time
Ability to overcome challenges with a positive attitude
Attention to detail and accuracy
Maintain accurate records and thoroughly document all customer service/sales activities, discussions and profile changes
Excellent customer care and focus; ability to assess customers’ needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
Able to multitask, prioritize, and manage time efficiently
Excellent verbal and written communication skills
Proficient or expert in Microsoft excel, word and powerpoint, Google Products

Pluses:

Motorcycle enthusiast (extra plus if Triumph)
Experience with Shopify, Gorgias
Ability to upsell / cross-sell addition product to grow AOV

Benefits:

Competitive hourly wage ($15-20/hour DOE)
Medical/Dental/Vision
Paid Time Off
Fresh brewed Coffee daily
Attending/assisting at motorcycle events/photoshoots/road trips
Discounts on motorcycle parts & gear
Ability to move into different departments where talent takes you
Financial growth as company grows

Are you interested in working at British Customs? If so, we'd like to hear from you.

Please email your resume or portfolio to: support@british-customs.com

Use the subject line: Customer Service Lead Position