Returns

Return Policy

We accept qualifying returns or exchanges within 30 days from the ship date of your order. To begin your return, please contact British Customs Customer Service here:

Submit Ticket

Items not returned in their original packaging or items that show signs of use will be subject to a re-stocking fee of 15% of the original purchase price. If an item is in unsellable condition, your return may be rejected. All returns are subject to approval once received by British Customs.

Please note: Refunds do not include any shipping costs paid on your original order (if applicable)

Some made-to-order or special order goods are exempt from the standard Return Policy. Wheels, tires, shocks, chemicals, speedometers, tachometers, and gift cards cannot be returned. 

To complete your return, we require a receipt or proof of purchase.

COVID-19

Due to the COVID-19 health crisis, we cannot accept returns on any gear, including helmets, jackets, gloves, etc.

Exchanges

If you wish to return your order and exchange for another item, please list the item(s) you want to exchange for the returned item in the message to our customer service team. 

Submit Ticket

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will receive a refund confirmation via email. 

Sale items (if applicable)

Sales items are eligible for return unless otherwise marked or excluded. Any refunds granted will be for the purchase price. Final Sale items are not eligible for return in any circumstance.