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    Need to return something you purchased? 

    CLICK HERE TO START A RETURN

    First, you'll be asked to enter your order number. Then, you can select the item(s) you’d like to return, and print a pre-paid postage label. 

    Note that some items are not eligible for return. These include Final Sale items, gift cards, and made-to-order or special order items.

    All British Customs brand products are eligible for the 30 Day Ride Guarantee. Ride it, and if you don't like it, return or exchange no questions asked.

    Return Policy

    Our return policy is valid for 30 days from the date the order was received. If 30 days have gone by since your order was received, you may contact customer service (support@british-customs.com) to request a Return Authorization. This request will be evaluated and you will be contacted by our customer service department with the available options.

    To be eligible for a free return, your item(s) must be unused in the same condition that you received it and in the original packaging. In this case, only the cost of the return label will be deducted from your return amount. No additional charges will be applied. 

    To avoid paying for the return label, select Exchange or Store Credit when processing your return.

    Items not returned in their original packaging or items that show signs of use will be subject to a re-stocking fee of 15% of the original purchase price. In addition, the cost of the return shipping label will be deducted from your return amount. If an item is unsellable condition, your return may be rejected. All returns are subject to approval once received by British Customs.

    Please note: Refunds do not include any shipping costs paid on your original order (if applicable)

    Some made-to-order or special order goods are exempt from the standard Return Policy. Wheels, tires, shocks, chemicals, speedometers, tachometers, and gift cards cannot be returned. 


    To complete your return, we require a receipt or proof of purchase.

    International Returns

    We are not currently able to provide prepaid return labels for addresses outside of the U.S.

    As a result, international customers are responsible for return shipping. Please send your return package to:

    British Customs
    c/o Returns Department
    18426 South Broadway
    Gardena, CA 90248
    USA

    Be sure to include your packing slip, or if you no longer have your packing slip, please leave a note with your name, email address attached to your order, and order reference number.

    For international returns, we recommend that you keep your return tracking information until your refund has been issued.

    Partial refunds (if applicable)

    -Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    -Any item that is returned more than 30 days after delivery (subject to approval)

    Exchanges

    If you wish to return your order and exchange for another item, simply select Exchange as your refund method. Once the item is received you will be contacted by our customer service department to identify the item you wish to purchase instead. No re-stocking fee will apply if the item is unused in the same condition that you received it and in the original packaging.

    Store Credit

    If you wish to return your order for store credit, simply select Store Credit as your refund method. Once the item is received you will be issued a store credit in the form of a Gift Card emailed to you.

    Refunds (if applicable)

    Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


    Late or missing refunds (if applicable)
    -If you haven’t received a refund yet, first check your bank account again.
    -Then contact your credit card company, it may take some time before your refund is officially posted.
    -Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@british-customs.com.

    Sale items (if applicable)

    Sales items are eligible for return if all above requirements are met. Any refunds granted will be for the purchase price. Final Sale items are not eligible for return in any circumstance.

    Shipping

    To return your product, you should mail your product to: 18426 South Broadway, Gardena, California, US 90248

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.