Thank you for sharing your feedback and for being a customer of British Customs. We are truly sorry for the problems you've faced with your exhaust system. Our team takes pride in the care we put into crafting each product by hand in batches to maintain top-notch quality.
It's evident that this particular item fell short of our standards, and we deeply regret any oversight in our quality control process. We understand the inconvenience this has caused you and we are committed to making things right.
Please contact our customer service team whenever you can so we can organize a replacement for you and send a call tag to return the product to us. This will help us investigate and resolve the issue to prevent any recurrence in the future.
Again, we want to express our gratitude for bringing this matter to our attention. Your understanding and ongoing support, as well as your feedback, are invaluable to us.