Frequently Asked Questions
What is your return policy?
British Customs branded parts are eligible for the 30 Day Ride Guarantee. This means that when you purchase a BC part, you are able to install the part, ride with it, and make sure you are 100% satisfied. If you are not satisfied with the part you can return it within 30 days of purchase. For any other product that you order from us, unless specifically noted as non-returnable (see below), we returns of unused and unopened product within 30 days of purchase. If the item is unused and returned with the original packaging, you will be offered a full refund for the purchase value. Items that show signs of use or damage and are deemed unsellable may be subject to a re-stocking fee if we accept the return. This will be assessed on a case by case basic. We stand behind the parts and accessories that we offer and want every customer to be satisfied with them and achieve their goals. We will always do our best to care of our customers by treating them fairly and reasonably. We believe that if was treat our customer fairly, they will in turn be fair with us.
What is the 30 Day Ride Guarantee?
British Customs branded parts are eligible for the 30 Day Ride Guarantee. This means that when you purchase a BC part, you are able to install the part, ride with it, and make sure you are 100% satisfied. If you are not satisfied with the part you can return it within 30 days of receiving your order.
Are you able to process an exchange?
If you wish to return your order and exchange for another item, please Send us a message
or call +1 (877) 999-BRIT prior to sending the item back to us. Once the item is received you will be contacted by our customer service department to identify the item you wish to purchase instead. No re-stocking fee will apply if the item is unused in the same condition that you received it and in the original packaging.
What about returns on sale items?
Sale items are eligible for our standard return policy (see above) unless marked as Final Sale. Final Sale is typically applied to "scratch and dent" items that are heavily discounted due to their condition.
Do I need a receipt from my purchase?
Your confirmation email will act as a receipt for your order. This will include your order number. Your order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available we will not being able to offer a refund.
What if I purchased a British Customs part through another seller?
If you purchased your product from a British Customs Authorized Dealer or through a marketplace such as Amazon or Ebay, you will need to return the product to the seller you purchased it from.
Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return. Items marked as Final Sale, Special Orders, gift certificates or gift cards, tools or chemicals that have been opened or the seal is broken, any electronic component that has been removed from the packaging or the manufacturer seal has been broken are non-returnable. All Wheels and Tires are subject to a re-stocking fee of 15% and cost of return shipping is the responsibility of the purchaser. If a product is outside of the return window, we reserve the right to refuse the return.
Is there a time limit? What is the item is used?
We will do our best to accommodate every return and deal with our customers fairly. We ask that our customers treat us fairly as well. If any items are more than 30 days since the date of purchase we may not accept the return. If we choose to accept a return outside of this time frame, the item is subject to a 15% re-stocking fee.
Are there re-stocking fees?
British Customs brand products that have been allowed to be returned past the terms of the 30 Day Ride Guarantee are subject to a 15% re-stocking fee. Non-British Customs brand products opened or that show signs of any use or damage are subject to a 15% re-stocking fee.
Items that are special ordered are non-returnable.
What if my order was damaged during shipping?
British Customs is not responsible for damage to product while in transit. However, we want you to get the product you ordered and will assist in resolving an unfortunate circumstance to the best of our ability. To enable us to help you, please let us know as soon as possible if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (FedEx, USPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than British Customs would like.
Do you accept international Returns?
We do accept International returns. Please Contact Us
prior to returning your product. All International Returns should be shipped to:
ATTN: BC MERCHANDISE RETURN
18426 South Broadway
Gardena, CA 90248
Be sure to include your packing slip, or if you no longer have your packing slip, please leave a note with your name, email address attached to your order, and order reference number. For international returns, we recommend that you keep your return tracking information until your refund has been issued. International shipments should be marked as a "BC Merchandise Return" with a carrier that does not levy brokerage fees. The customer is responsible for any applicable brokerage or customs charges. Any items shipped COD or having additional brokerage fees that are charged to British Customs upon delivery will be rejected.
British Customs reserves the right to amend or edit this return policy at any time.
Questions or Concerns
If you have any questions or concerns, or if you have a special circumstance, please contact us: