British Customs is committed to providing the very best premium bolt on parts and accessories for your motorcycle. To better serve you, we seek to maintain an inventory of ready to ship products that fulfill our mission to aid your customization journey. We routinely curate the product offering on britishcustoms.com and work closely with our outside vendors to publish up to date information on products and availability. From time to time, we will elect to not keep a particular product or product variation in stock and ready to ship. If you would like to special order a particular finish or variation of a product that we do not have available on our webstore, you can contact us using one of the following methods:
How can I check availability on a Special Order?
You can contact us and we can contact the vendor to provide the best information possible on pricing and availability. Our ability to provide this information in a timely manner is subject to the responsiveness of the particular vendor. We will do our best to be an advocate for you, our customer, throughout the process.
What products can be special ordered?
This changes frequently as we add and remove vendors. You can find out more specific information by contacting us. In some instances, we will note on the product page that other options are available for special order.
How long does it take to get a special order?
This will vary depending on the product and availability from the source vendor. Contact us with your specific request for more information.
What is the return policy on a special order?
Our policy states that special order items are un-returnable.
If there is an issue with the product being defective or damaged in transit, we will work with you to secure a replacement from the original supplier. The speed and ease with which this can be done with vary depending on the product. In short, British Customs will do everything in it's power to facilitate a special order and ensure that you are happy with the result. We ask that you take shared responsibility in that endeavor and work with us to gather all the requisite information in the event of any issues.